Kioè Nua Essentia – Shipping & Returns Policy (English)
Shipping Policy
Shipping Destinations:
We currently ship to Canada and the United States.
Processing Time:
All orders are processed within 2–5 business days (Monday to Friday, excluding holidays).
Shipping Methods & Costs:
Standard Shipping via Canada Post or USPS with tracking.
Shipping costs calculated at checkout.
Free standard shipping for orders over $100 CAD / $80 USD.
Delivery Estimates:
Standard Shipping: 5–10 business days
Express Shipping: 2–4 business days
Delivery times are estimates only and may vary due to carrier delays or unforeseen circumstances.
Order Tracking:
Once your order ships, you will receive a tracking number via email.
Damaged or Lost Packages:
If your package is lost or arrives damaged, please contact us at support@kioenuaessentia.com within 7 days of delivery. We will provide a replacement or refund.
Returns & Refunds Policy
Eligibility:
Returns are accepted for unopened, unused products in their original packaging. Products that are opened or used are non-refundable.
Defective Products:
If you receive a defective or damaged product, contact us immediately for a replacement or full refund.
Return Timeframe:
Returns must be requested within 14 days of delivery.
Return Procedure:
Contact us at support@kioenuaessentia.com with your order number and reason for return.
You will receive return instructions and an RMA if applicable.
Ship the product back to the provided address.
Shipping Costs for Returns:
Customers are responsible for return shipping costs, unless the product is defective or damaged.
Refunds:
Refunds are processed to the original payment method within 7–10 business days of receiving the return.
Non-Refundable Items:
Opened or used skincare products
Sale, clearance, or personalized items
Contact Us:
support@kioenuaessentia.com